Privacy Policy

Contents

Overview

Information We Collect

How We Use Your Information

SMS & Text Messaging Data

Sharing of Information

Cookies & Tracking

Data Retention

Your Rights

Third-Party Services

Children's Privacy

Changes to This Policy

Contact

01. Overview

Thomas Consulting Company ("TCC," "we," "us," or "our") is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

By visiting our website, contacting us, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

02. Information We Collect

We may collect the following categories of information:

- Information you provide directly:

- Full name

- Phone number

- Email address

- Business name and industry

- Details about your business goals, marketing needs, or service inquiries

- Any other information you voluntarily share with us during communications

Information collected automatically:

- IP address

- Browser type and version

- Pages visited on our website

- Time and date of your visit

- Referring URLs

- Device type and operating system

We collect this information when you submit a contact form, reply to an outreach message, book a call, engage in SMS communication, or otherwise interact with TCC through any channel.

03. How We Use Your Information

We use the information we collect for the following purposes:

- To respond to your inquiries and communicate with you

- To deliver and manage the services you have engaged us for

- To send appointment reminders, scheduling confirmations, and service-related updates

- To follow up on sales conversations and assess fit for our services

- To improve our website, services, and internal operations

- To comply with legal obligations

- To enforce our Terms of Service

We do not use your information for purposes beyond what is reasonably necessary to operate TCC and serve our clients.

04. SMS & Text Messaging Data

This section specifically governs how we handle data collected through our SMS communications, in accordance with TCPA regulations, CTIA guidelines, and carrier requirements.

Consent: When you provide your phone number and engage in SMS communication with TCC, you are consenting to receive text messages from us. This consent may be given by submitting a contact form on our website, replying to an outreach message, verbally confirming during a phone or video call, or any other action that clearly demonstrates your willingness to communicate via text.

What we collect via SMS: We collect and store your phone number, the content of messages exchanged, the date and time of communications, and your opt-in and opt-out status.

How we use SMS data: SMS data is used solely to communicate with you about our services, follow up on conversations, send scheduling information, and manage the ongoing client or prospect relationship. It is not used for unrelated marketing purposes.

No third-party sharing of SMS data: Your mobile phone number, SMS opt-in consent, and any data collected through text message communications will never be sold, rented, or shared with any third party for their own marketing or promotional purposes. This is a firm policy with no exceptions.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message from TCC. Upon opting out, you will receive one final confirmation text and no further messages will be sent. Your opt-out status is recorded and honored immediately.

Help: Reply HELP to any message from TCC to receive information about our messaging program or to request assistance.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.

05. Sharing of Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

We may share your information in the following limited circumstances:

Service providers: We work with third-party platforms and tools to operate our business, including CRM software, scheduling tools, communication platforms, and website hosting services. These providers may have access to your information only as necessary to perform their functions on our behalf, and are obligated to keep it confidential.

Legal compliance: We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of TCC, our clients, or others.

Business transfers: In the event of a merger, acquisition, or sale of TCC, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

In all cases, we share only the minimum information necessary.

06. Cookies & Tracking

Our website may use cookies and similar tracking technologies to understand how visitors interact with our site and to improve the user experience.

Cookies are small text files stored on your device when you visit a website. We may use:

- Session cookies to keep your session active while browsing

- Analytics cookies to understand traffic patterns and page performance

- Preference cookies to remember settings or choices you have made

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. We do not use cookies to collect sensitive personal information or to track you across unrelated websites.

07. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, maintain an active business relationship with you, comply with legal and regulatory requirements, and resolve any disputes.

When your information is no longer needed, we will delete or anonymize it in a secure manner. If you request deletion of your data, we will process that request within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

08. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete information.

Deletion: You may request that we delete your personal information, subject to legal retention requirements.

Opt-out of SMS: You may opt out of text message communications at any time by replying STOP.

Opt-out of email: You may opt out of email communications by replying to any email and requesting removal, or by contacting us directly.

Do Not Sell: We do not sell personal information. There is nothing to opt out of in this regard.

To exercise any of these rights, contact us at the information provided in Section 12.

We will respond to all requests within 30 days. In some cases we may need to verify your identity before processing a request.

09. Third-Party Services

Our website or services may contain links to third-party websites, platforms, or tools. This Privacy Policy applies only to TCC. We are not responsible for the privacy practices of any third-party service.

We encourage you to review the privacy policies of any third-party platforms you interact with, including but not limited to advertising platforms, scheduling tools, and payment processors.

Third-party platforms we may use in the course of our operations include GoHighLevel, Meta, Google, and similar marketing and business tools. Each of these platforms operates under its own privacy policy and data practices.

10. Children's Privacy

Our services are intended for business owners and adults. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly.

If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the date at the top of this page.

We encourage you to review this policy periodically. Continued engagement with TCC after any update constitutes acceptance of the revised policy.

12. Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a concern, contact us directly:

Thomas Consulting Company Memphis, Tennessee, United States [email protected]

This Privacy Policy is governed by the laws of the State of Tennessee.